Frequently Asked Questions

Do you make custom designs? How it works?

Yes! Beside my ready to ship items, samples and existnig designs I also make custom designs. I try to offer a wide range of styles, materials and budgets. My custom goddess costumes go from 500$ to 650$ and my custom fantasy and bridal gowns go from 1000 to 3000 $. I also can design and look for materials with a budget in mind inside that range if the customer has a specific budget. This is how it works: First of all I discuss with my customer all the details of the dress of her dreams: color, style, shape, what event is for...when I know all this details I offer a sketches and fabric chart service that has a 100$ deposit cost (this is later deducted from the final price of the design). This service includes 2 to 3 sketches and a materials selection. If the project don´t have a specific budget every sketch has a attached budget. Once the customer has chosen the sketch and materials he/she likes the most I can begin to work in the design. To begin 30% of the total price of the costume must be covered to begin to buy the materials. The rest of the payment could be splited if needed. I make a custom pattern for each customer with the customer measurements to make sure the design perfectly fits her. Once the design is finished I always send pics of the final piece to the customer and if everything is ok it´s ready to ship. All orders must be fully paid before shipping. For shipping I use express shipping companies that deliver safely and quick worldwide. I can also offer an extra insurance service if the customer request it.

Do you ship worldwide?

Yes, I´m based in Spain but my customers are all over the world. Many of my orders come from USA, Canadá, Australia, Japan... All my orders are carefully packed in a box to avoid any damage. I ship with DHL or UPS and always provide a tracking number. The parcels are usually delivered within a week worldwide once the order is shipped. Shipping is usually included for international (out of the European Union) orders in the final price but I am not responsible of any duties and taxes that the country of destination may charge. Buyer is responsible of any duties or taxes their country of residence could apply and their country policies about duties and taxes for international orders.

How long takes to make a custom order?

I handmade every design with lot of care and attention so most of my designs (except for the ones listed as "ready to ship" there is a processing time. Please read the description on each item from my shop to see the processing time of that design. For custom orders it depends a lot on the complexity of the design and time of the year (processing times are usually longer on summer or halloween) but usually takes 4 weeks for fantasy costumes, 4 to 8 weeks for custom orders and 3 months for bridal gowns and fantasy couture. When you place your order please let me know if you need it for a specific date so I can make sure you receive it on time. After the processing time I use express shipping companies so it usually takes a week or even less to your order to be delivered.

Can I cancel/return/exchange an order?

Sorry, all sales are final, please if you have any doubt message me before making your purchase. Ready to ship items can be returned or exchanged. Shipping cost fees are customer´s responsability and are non refundable. When the shipping is included in the price you will be refunded deducting the shipping costs (an invoice from the shipping company could be provided to show the shipping costs) Custom made orders can´t be cancelled or returned. However if you have any issue with your order don´t hesitate to contact me, I offer an excelent customer service and always try my best to make sure my customers are satisfied.

Do you make wedding dresses?

Yes! I love to make custom wedding gowns. If you want a wedding dress made by me its recomendable to contact from 1 year to 6 months before the wedding to make sure I have free spots on my schedule, however with 3 months on advance is usually enough to make a wedding dress.

Do you offer payment plans?

Yes, I offer to split payments on all orders over 500$, if you want a custom listing to split payments of an item don´t hesitate to contact.

Does the prices of the articles include VAT?

My bussiness is located in Spain. If you are a buyer from Spain or the European Union VAT will be included in your purchase. If you are a buyer out of the European Union duties and taxes could be charged by your country. For USA customers there is no additional taxes for purchases under 800$. I always can help to calculate taxes for international customers buyers are responsible of any duties or taxes their country may apply.

Can you mark my order as gift?

I can send your order beautifully packed if is a gift for someone else. I also offer gift cards. However I can´t mark it as gift or not include an invoice when it´s an international order as this information is required by customs.

Do you have any other question?

Thank you for your message, I will reply as soon as possible!